Property Technical Claims Handler

Property Technical Claims Handler

Zurich Insurance Europe AG, Ireland Branch is looking for an experienced Property Claims Technical Expert to join our GI Claims team. This role will encompass a combination of technical property claims handling in addition to supporting the wider Property Claims team with technical development and upskilling. 
 
The successful candidate will manage a portfolio of technical property claims to ensure the appropriate claims strategy is deployed and will act as a technical referral point to ensure provision of excellent claims service across the Property claims portfolio.  

This role will assist with enhancing technical expertise across the Property claims team and will complete regular reviews of portfolios and KPI’s to identify improvement actions.

Reporting to the Property Technical Team Lead the successful applicant will work closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims. This position will play an integral role representing the Zurich brand in technical property claims to our customers. The successful candidate will be fully supported for career advancement and progression in their area of interest. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

Investigate, negotiate, regulate, and settle technical property claims in the most effective, efficient way whilst delivering a customer-centric claims service, in a manner which supports Zurich Basics. Provide technical guidance and support to the Property Claims team with a clear focus on upskilling and capability development.  

The successful candidate’s responsibilities will include, but not necessarily be limited to the following: 
 
Claims Handling

• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level.
• Promptly handles and resolves enquiries from both customers and internal/external contacts to ensure delivery of a focused claims service within own authority limits in accordance to reserving philosophy. 
• Close collaboration and engagement with Zurich’s Loss Adjuster Partners. 
• Correctly interprets / gathers information to effectively assess the value of the loss/scope of work and to recognise potential fraud indicators and recovery opportunities. 
• Efficiently manages complex referrals from team members and claims teams for investigation populating appropriate data systems to ensure transparency of activity and audit trail. 
• Conducts appropriate desk-top and external investigations including physical external investigation where necessary with claimants, customers and any other persons relevant to the investigation and proactive management of the claim. 
• Correctly interprets / gathers information to identify causation and assess the extent of legal liability. 
• Oversee case strategies by providing direction, technical guidance, and tracking and reporting on key metrics.

Team Development

• Provides technical guidance to the Property Claims team and stakeholders on area of technical expertise, collaborating with the team to identify and deliver training/coaching opportunities. 
• Identify opportunities to enhance technical claim's operational efficiencies and streamline processes.

Customer

• Determine exposure and financial impact of decisions on customer relationships – taking into account programme structure to ensure reserves are correctly assessed, liability decisions are communicated to the appropriate stakeholders and investigations conducted to negotiate the loss within specific area of expertise.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates.
• Support quality and delivery of service level agreements with key supporting vendors within area of responsibility.
• Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analysing and resolving quality and customer service problems. 
   

Your Skills and Experience

Required:

• 5 years plus industry experience.
• Loss Adjusting or complex claim handling experience.
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII, C Dip LA
• Excellent technical Property Claims insurance knowledge. 
• Excellent numerical and analytical skills 
• Strong decision-making skills.
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Ability to recognize, understand and adhere to appropriate legislative regulations.

Competencies: 

• Ability to work within a team environment. 
• Ability to build key relationships with customers internally and externally.
• Excellent communication skills (both verbal and written)
• Enthusiasm, ambition, and innovation
• Ability to operate independently.
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask. 
• Excellent planning and organisational skills that support a high service standard. 
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Additional Information

Primary work location is Ireland. Position is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!